How to Use This Module                                                                                                        
Intronduction Lesson 1 Part 1 Greet Customers in a Winning Way Part 2- Build Relationships, One Step at a Time Part-3 Deetrmine a Customer's needs Part 4 Keep the Lines of Communication Open Part 5 Fit the Product s to the customer Part 6 Offer alternatives Appendix: Part 3 Appendix: Part 4