Part 1—
Suggest Additional Merchandise

Suggested Answers to Part 1
Increasing Sales and Customer Satisfaction
— Comments & Suggested Responses

Your responses will probably not be identical to the suggestions below, but be sure you have considered what you will tell the customer about the benefits of the additional items you have suggested.

Product	Related Items and Benefits
1. Rose bush	Gloves: will help protect the customer            from thorns. Fertilizer: for lots of big, beautiful blooms. Rose cutters: will help the gardener keep            the bush properly pruned and cut            flowers for arrangements.
2. Man’s suit	Shirt, tie, belt: new accessories will enhance            the new suit. Wearing old            accessories with the new suit may            make the items appear worn out or            out of style.
3. In-line skates	Safety accessories (such as wrist and knee            guards and a helmet): help prevent            injuries. Skate bag: allows user to keep all skate            equipment together and ready            to use.
4. Cellular phone	In-car recharger: allows user to keep phone            battery charged when traveling            by car. Carry case: allows user to attach phone to            belt, backpack, or elsewhere for            quick access.
5. Patio table     and chairs	Umbrella and stand: makes dining outdoors            more comfortable when the sun is            shining brightly overhead. Chair cushions: make chairs more            comfortable and keep you from            getting indent marks on bare legs!
6. Sterling silver     necklace	Polishing cloth: to keep the silver bright. Earrings or bracelet to match: provides            a coordinated look.