Lesson 1:
Get to Know the Customer

Part 2
Part 3
Part 4
Part 5
Part 6

Lesson 2:
Get to Know the Customer

Part 1 Matching Kindness
Part 5 Provide Balanced
           Service
Part 6 Full-Service
           Responses

Lesson 3:
Get to Know the Customer

Part 3 Exploring a
          Customer'sProduct
          Dissatisfaction
Part 4 Resolving
          Complaints
Part 5 You Be THe Judge

Lesson 4:
Get to Know the Customer

Part 1
Part 2
Part 3
Part 4
Part 5
Part 6
Part 7

Lesson 5:
Get to Know the Customer

Part 1
Part 2
Part 3
Part 4
Part 5
Part 6
Part 7

Lesson 6:
Get to Know the Customer

Part 1
Part 2
Part 3
Part 4
Part 5
Part 6
Part 7

Lesson 7:
Get to Know the Customer

Part 1
Part 2
Part 3
Part 4
Part 5
Part 6
Part 7

Lesson 8:
Get to Know the Customer

Part 1
Part 2
Part 3
Part 4
Part 5
Part 6
Part 7